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Landing, New Jersey Utility Complaints - Updated October 30, 2024

In late October 2024, with mild clear weather, the notorious JCP&L electric sub-station in Mount Arlington, NJ, which serves Landing NJ had another series of those: "the weather is fine but our electric generation eqt is old so those neighborhood will lose power" events.  The Shore Hills area of Landing NJ is served by the Mount Arlington NJ electric sub-station. This October 2024 incident was the 3rd time in 4 months the power went out on most streets, the 4th time for others. No storms, just power out. So as usual, I reported it via the JCPL power outage phone number. This way my phone has a log. It's become a regular routine. I call, then in 3 or 4 hours I get a pre-recorded phone call saying: "The power has been restored, please contact us if you are still without power. Not this time. 

In 15 minutes I received a phone call from a live tech, saying he was heading to Landing to check the power. (I have his cell #)  I told him the outage was only 15 seconds, but "it's become a regular feature of being a JCPL user here.

He said, QUOTE: "Yeah, we've had problems with the Mt. Arlington sub-station for some time". - So I said, "Yes, in this neighborhood we know that, so when is it going to be corrected?" He then said: "I don't know, sub-stations are a different department from mine". THESE ARE DIRECT QUOTES FROM THE JCP&L REP WHO WAS ABOUT TO COME OUT BUT TURNED BACK. ie, They know that sub-station is unreliable, but it's never been a priority to them. The constant JCP&L outages in Landing, brown-outs, 15 seconds of off-on-off-on has taken a casualty this time. My home work computer, on a commercial quality surge protector and UPS Battery unit, was FRIED in the early morning October 27 "greeting" from JCP&L. - Will they reimburse me for  eqt?, Reimburse my hours lost?? Yes, I have an external files back-up thru last week, but was down all day as I disassembled the computer to find the fried part. My neighbor had a CPAP machine go dead, very dangerous. ROXBURY TOWN COUNCIL MEETING IS TUES, EVENING, NOVEMBER 12.

On a social media site dedicated to Roxbury, town resident Mary U. said: "I truly believe the New Jersey Board of Public Utilities is in the pocket of the utility companies. Somewhere along the way, they lost sight of their mission... protecting the consumer".

The NEW 2024 FirstEnergy appointed JCP&L President in charge of keeping the lights on is:

Jim Fakult  - Senior President, JCP&L

Hmm, maybe Jim's been busy getting community awards and didn't note that Jersey Central has a really bad record for keeping the power on in the Morris County towns of Landing NJ and Mount Arlington NJ.

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Well, well, what do you know, on Saturday, October 7, 2023 for over 5 hours, Landing & Mount Arlington NJ had another of those: the weather is fine but our electric generation eqt is old so those neighborhood will lose power events.  The Shore Hills area of Landing NJ is served by the Mount Arlington NJ electric sub-station. This building has the best equipment that Thomas Edison could secure. During the Sandy super-storm, out of state electric crews called in to help actually complained about an out of date grid and equipment, with these conditions making their work take so much longer. This 2023 was the 3rd time in 4 months the power went out. No storms, just power out.

The current FirstEnergy Vice-President in charge of keeping the lights on is:

Michelle Henry  - Senior Vice President, Customer Experience, FirstEnergy

Michelle Henry leads FirstEnergy’s customer service function and its sales, products and services, and energy efficiency initiatives. Hmm, maybe she's been busy sitting on Boards of Directors or such and didn't note that one of her sub-companies, Jersey Central, has a really bad record for keeping the power on, particularly in the Morris County towns of Landing NJ and Mount Arlington NJ.

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PREVIOUS VERSIONS OF THIS PAGE:

 

In a recent interview with a business magazine, Holly Kauffman,
Vice President of Operations for JCP&L was asked:

What is your top business priority for 2012?
Holly Kauffman answered:
" My priority is to align my organization with changing global energy trends like green power and understand the challenges of connecting it with metropolitan markets. We will also improve our processes by incorporating lessons learned on the most recent project, continue to promote environmental stewardship through our construction practices"   - sorry Holly,
WRONG ANSWER!!

Your top priority as VP of Operations of JCP&L is to ensure an uninterupted supply of electricity to the customers.
So, after all those "improvements" you brag about in the Press Releases,
JCP&L Execs couldn't be hired to wire a doghouse in Landing NJ.
Hey Holly, think this is unfair? Try sleeping in a freezing house for 8 9 10 11 nights straight, that's unfair. UPDATE: Our friends in the Port Morris section of Landing were dark 14 nights.

New Bad News: On July 5, 2013, not one, but two big Power Outages hit Landing!

July 7-8, 2013 the JCP&L Kenvil station was hit by a Weather related outage. For most Utilities, this would be a several hour fix, but we are talking the bargain basement equipment JCP&L uses, so it has been 18 hours and counting.
WAY TO GO HOLLY !!

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HURRICANE SANDY - JCP&L LEAVES LANDING, NJ TILL LAST
November 12, 2012 Update

After spending a 5th 6th 7th 8th 9th freezing night without electric power, and after seeing nearby communities have their power turned on 2 3, 4 days ago, residents of the densely populated Shore Hills neighborhood of Landing, NJ within Roxbury Township NJ are saying that they sick and tired of always being the last to have power restored storm after storm, in spite of only having moderate storm damage.

In an interview given only two months ago, August 2012, VP of Operations for JCP&L, Holly Kauffman said that the electric utility had learned it's lesson from Hurricane Irene and was very well prepared to handle upcoming storms. Ms Kaufman detailed advances in trucks, hiring, communications, etc.

That that may be true in theory, but it's not true, and has never been true for Landing NJ. Storm after storm, JCP&L leaves us till last. The Shore Hills area of Landing NJ is served by the Mount Arlington NJ electric sub-station. This building has the best equipment that Thomas Edison could secure. During the Sandy super-storm, out of state electric crews called in to help actually complained about an out of date grid and equipment, with these conditions making their work take so much longer.

Ms. Kauffman: When will you stop leaving our area until last among north Jersey towns ??!!

In a press release, JCP&L said: "Jersey Central Power & Light has named Keith Roloson and Martin Tuck general managers for Operation Services. Roloson and Tuck will be based in JCP&L's Northern Region, supervising the inspection and maintenance of the JCP&L infrastructure while overseeing line shops in Boonton, Dover, Flemington, Newton, Summit and Washington"

Well Keith & Marty, you'll probably leave your abandonment of Landing NJ off your résumé  when you send it around, as there needs to be a shake-up at JCP&L.

Listen, the Shore Hills area of Landing is densely populated & only about 2 miles square.
It's served by the JCP&L Mount Arlington sub-station & includes streets such as Logan Drive, Dell Road, Henmar Drive, Vail Road, Wills Rd, Atlas Road.
Your boss Holly Kauffman thinks we're low priority, but that must change now.

Hey Holly, our houses were freezing for almost 2 weeks, our lives were turned upside down, our children got sick, so after calling JCP&L every morning, we sat in the Roxbury Library and put up this page to call attention to our situation. THIS IS OUR POWER!!

Updated October 31, 2024

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